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Terms and Conditions



These regulations specify the rules for making purchases in an online store operated by the Seller at the address


The owner of natura24 shop is:

Life Improvement Institute LLC

2207 Corbin Avenue
New Britain, CT 06053 USA

This store sells goods via the Internet.



The offer presented on this websites of online store www.natura24.pl does not represent a warehouse stock of the company.



Accepting orders electronically takes place automatically and is confirmed by a message sent to the customer. The basic condition for completing the order is to correctly fill in the form provided during the registration procedure. Filling out and sending the order form by Customer means accepting offer of Life Improvement Institute LLC for purchase of the presented goods within the meaning of the Civil Code.
Placing an order is tantamount to confirmation by the Customer of the terms of the Regulations and their acceptance.
Purchases may be made by entities conducting business activity and individuals, there is an option to create the Customer's account. Creating and having an account is free.


The order can be canceled only immediately after its submission. For this purpose, please send the appropriate information to the address
or by phone at 22 300 19 65
The consequence of unjustified failure to pick up a package ordered by the Customer is to charge it for costs related to its packaging, sending and returning to the sender.

Orders are processed in the order of receving.  Deadline for completing order is 1-3 business days, provided that the ordered products are in stock.
Orders placed on non-working days are processed on the next working business day.
In the absence of a product in stock, it will be sent immediately upon arrival at the warehouse. In an emergency, when the expected date of delivery of the product to the warehouse exceeds 7 days, the customer will be informed via e-mail with information when the product will be delivered. Shipping costs are counted only once.
The ordered goods are sent to the shipping address given in the order. Every possible effort is taken to ensure that the contents of each package are properly protected against damage during transport.


Prices of goods displayed at www.natura24.pl are gross prices (including VAT) expressed in Polish zlotys, € euro or other specified currency.



The customer has the right to choose method of delivery and payment, in accordance with the instructions provided in the order form, as well as below.

Available payment methods:


a) payment in advance (money transfer) - payment for goods ordered by the customer to the company's bank account provided in the order confirmation or by automatic online payments.
In the transfer title please enter the name and transaction number.
b) payment on delivery (cash on delivery) - payment for goods collected on delivery of the package
ATTENTION! The "COD" payment is made only on the territory of POLAND. Orders from other countries are processed only by payment in advance (money transfer) and by automatic online payments.



All shipments, both to customers from Poland, Germany, other European countries and the rest of the world, are made via Poczta Polska or a Courier Company. COSTS AND METHODS OF DELIVERY ARE VISIBLE IN THE CART.


Table of delivery costs (in PLN)

Delivery method Money transfer PayU Cash on delivery

Paczkomat InPost

10,00 zł  10,00 zł + 2% value of the order ----
Poczta Polska - pickup at point 10,50 zł 10,50 zł + 2% value of the order 12,50 zł
DHL Parcelshop - pickup at point 10,99 zł 10,99 zł + 2% value of the order ----
DHL Courier 12,99 zł 12,99 zł + 2% value of the order 15,99 zł
Poczta Polska 11,50 zł 11,50 zł + 2% value of the order 13,50 zł
Personal pickup or own courier 0 zł 2% value of the order 0 zł (only personal pickup)

The cost applies to standard parcels, some products such as magnesium flakes 15 kg are sent only with non-standard package for which an additional fee is charged.
Personal collection can be picked up at: Prana House, Okrzei 9, 59-900 Zgorzelec.


Purchases up to PLN 100.00 - free delivery to delivery points (Poland) and Paczkomaty

Purchases over PLN 200.00 "money transfer" - free delivery to Poland
Purchases over PLN 400.00 "cash on delivery" - free delivery to Poland
All purchases made via telephone number, in the online store, via Allegro or other sales portals are sent in one shipment - unless the customer wishes otherwise.




IS Life Improvement Institute LLC, 2207 Corbin Avenue, New Britain, CT 06063 USA

Individual goods purchased in the shop www.natura24.pl are the property of one of the mentioned companies:

 - Natura24 Sp. z o.o.
- Life Improvement Institute LLC

until full payment is made by the customer.

The contracting party is always the respective partner. In matters not covered by the above Regulations, the relevant provisions of the Civil Code and other laws shall apply.



The customer may withdraw from the contract within 14 days (without giving reasons) of receiving the goods by making a written statement and sending it to the address indicated on the form of withdrawal and return of goods.

Goods made exclusively for order, according to specifications provided by the customer, are not returnable.

The above is possible only if the goods have not been used, have not been damaged, and the expiry date of the goods does not end earlier than 2 weeks before the withdrawal from the contract. After the withdrawal from the contract, the goods should be sent back to the above address. In such a case the shop guarantees the return of an amount equal to the selling price of the goods (including the cost of delivery) and the cost of sending the goods back (only up to the amount corresponding to the cheapest shipping option available in the offer). The customer is not entitled to return the goods at the shop's expense. If, contrary to the above regulations, the parcel is sent at the recipient's expense, the price to be refunded to the customer will be reduced by the delivery costs paid by the shop. In the case of cancellation of the goods, the money is returned by bank transfer to the account specified within 14 days of the return of the goods. In exceptional cases, the return can be made with a postal order.


Complaints are handled in accordance with the Act of 27 July 2002 on specific conditions of consumer sales and amending the Civil Code. Complaints can be sent by e-mail to the address:

If the packaging bears the signs of damage or attempts to open it, a damage protocol should be drawn up in the presence of the courier or at the post office without accepting the goods.


If the consumer goods are inconsistent with the agreement, the buyer may demand bringing it into conformity with the agreement by repairing or replacing it with a new one free of charge, unless the repair or replacement are impossible or require excessive costs. When assessing the excessive costs, the value of the goods in conformity with the contract and the type and degree of non-compliance shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the buyer. The fact that repair and replacement are not free of charge implies that the seller is also obliged to reimburse the buyer for the costs incurred, in particular the costs of disassembly, delivery, labour, materials and reassembly and commissioning. If the seller who has received a specific request from the buyer does not respond to that request within 14 days, the seller is deemed to have acknowledged that the request is justified. If, for a particular reason, the buyer cannot require repair or replacement, or if the seller fails to satisfy such a request within a reasonable time or if the repair or replacement would cause considerable inconvenience to the buyer, the buyer is entitled to demand an appropriate reduction in the price or to withdraw from the contract; the contract may not be withdrawn if the lack of conformity of the consumer goods is minor. When determining the appropriate time for repair or replacement, the type of goods and the purpose of their purchase shall be taken into account.


The buyer loses his rights if he fails to notify the seller of the non-conformity of the consumer goods with the contract before the expiry of two months. It is sufficient to send the notice before the expiry of the deadline. The buyer loses his rights under the non-conformity of the consumer goods with the contract if he fails to notify the seller immediately after ascertaining the non-conformity of the goods with the contract, but not later than:


1) within 3 days from opening the packaging in the case of pre-packaged goods within the meaning of Article 2(15) of the Act of 6 September 2001 on Pre-packaged Goods (Journal of Laws No 128, item 1409):

a) labelled with a best-before date or a date of minimum durability in accordance with the provisions of the Act of 11 May 2001 on health conditions of food and nutrition (Dz. U. No. 63, item 634 and No. 128, item 1408 and of 2002 No. 135, item 1145 and No. 166, item 1362),

b) for which no date of minimum durability or use-by date is determined;


2) within 3 days from the date of sale or receipt of goods - in the case of goods sold in bulk, measured at the place of purchase or delivered to the place of residence of the buyer.


The notification of non-conformity with the contract shall be made not later than before the expiry of the minimum durability date of the goods or their expiry date. This condition does not apply to goods for which there is no minimum durability date or expiry date.

Free products (Gift) are added to orders on an optional basis - they are not subject to exchange or complaint

The Customer's personal data is protected in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws No. 133, item 883) and the Act on Providing Electronic Services of 18 July 2002 (Journal of Laws No. 133, item 1204). They are not made available, let alone sold, to third parties. No Clients' Directories are published on www.natura24.pl.


All names and signs placed on the website are trademarks and are subject to protection pursuant to the Industrial Property Law of 30 June 2000 (Journal of Laws of 2001, No. 49, item 508, as amended). Their reproduction, copying and using them for public distribution requires the owner's consent in writing under pain of invalidity. The author and the publisher assume no responsibility or liability for the form of use of the information contained on this website.


Life Improvement Institute LLCreserves the right to make changes to the pages of the website at any time and in any respect, without prior notice to users of the website.



The Natura24 website is purely informational and therefore does not contain any medical advice, but only reports research results and presents the opinions of scientific authorities.


Life Improvement Institute LLC does not give any guarantee that products from its shops will provide cure. The aim of the websites is not to make a diagnosis, let alone to stop customers from visiting a doctor. Responsibility for the content (in any language) contained on the pages of the shop www.natura24.pl is assumed by Life Improvement Institute LLC. Any comments on the content of www.natura24.pl should be sent to the following e-mail address:


or call the contact number in Poland:
0048 22 300 19 65

A platform for online dispute resolution between consumers and traders at EU level (the ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and traders seeking to resolve out-of-court a dispute concerning contractual obligations arising from an online sales or service contract.